Contact Us
Who answers what
When a question is about the casino itself, your account, a bonus's terms, or anything to do with your money, it belongs with Stay lucky's own support team. The editorial team here writes and maintains the reviews; we do not run the casino and we cannot see or change your account. So if a withdrawal is slow, a deposit has not landed, or verification is stuck, contact the operator directly, because only they can look into those records and act on them.
What you can ask us instead concerns the reviews we publish. If a game's RTP figure looks wrong, a bonus rule reads as outdated, or a page mentions a feature that no longer exists, that is exactly the kind of thing we can chase up. We can also take general questions about how to read a review, what a term on this site means, or how a rating was reached.
Account and money issues
Account, deposit and withdrawal problems have to go to the operator for a straightforward reason: we hold no data about your account and have no access to the casino's systems. Nothing we say could speed up a payment or unlock a session. The operator's support team is the only party that can check your history, confirm your identity and release funds. Going to them first, rather than to us, gets your issue handled without an extra hop.
Corrections and outdated details
If you spot something in a review that is wrong or has gone stale, we want to hear about it. Tell us which page the detail appears on and what you believe the correct information is, and we will look into it. Where we can verify the change, we will update the review. We treat factual errors seriously, and we correct them without undue delay once they are confirmed. Please note that we cannot act on an anonymous tip alone; give us enough detail that we can check the claim against the operator's published terms or the game's official information.
What we do not cover
We do not mediate disputes between players and the casino, and we do not take complaints about specific bets, winnings or account decisions. Those go through the operator's own complaints process. We also cannot advise on individual betting strategy or whether a particular wager is wise. For anything involving problem gambling, contact a recognised help organisation rather than this site; the operator's own pages also carry that guidance. We keep our contact channel for the editorial matters described above, so that messages reach the right people quickly.